As 2024 draws to a close, we’re celebrating an incredible year at Mallcomm-a year of growth, innovation, and collaboration. From empowering property teams to achieve more, to helping tenants and retailers thrive, this year has been all about strengthening connections and driving results in commercial real estate.
Let’s take a look back at the milestones we’ve achieved, the trends that have shaped the industry, and what’s on the horizon for 2025.
2024: A Year of Big Wins
This year, Mallcomm made waves across the commercial real estate landscape, delivering game-changing solutions and working hand-in-hand with clients to tackle the industry’s biggest challenges.
- Revolutionised Our Platform: We rolled out exciting new features, like our Data Insights Platform and Sales Collection Portal, designed with property teams in mind, our new tools make life easier by centralizing data, connecting tenants seamlessly, and elevating the occupier experience.
- Expanded Globally: With new partnerships across the globe. Mallcomm continued its mission to transform property management worldwide. Our solutions are now empowering more clients than ever across a range of portfolios.
- Championing Sustainability: ESG is no longer just a buzzword; it’s a business imperative. This year, we helped properties integrate energy-tracking tools, optimise operations for sustainability, and make measurable progress toward green goals.
- Celebrating Client Success: We’ve been privileged to work with over +1000 assets, helping them achieve everything from smoother tenant engagement to significant cost savings. Watching our clients succeed has been the highlight of our year.
Our CEO, David Fuller-Watts shares:
“It feels like 2024 has gone by in a blur. When I think back to predictions we were making last year in the industry it seems most of them have happened or are continuing the trend. AI is certainly an important factor in how technology is enhancing real estate operations and I was pleased to release our own AI powered data tools in H2 this year. This is a big step forward in retail real estate and we’re excited by the opportunities AI will bring.
It will be interesting to see the changes that the new governments bring to the economy. Both the UK and US have seen shifting mindsets and real estate always seems to be impacted by macroeconomic factors. One thing is for sure, that property management operations will not get easier in 2025. New legislation in the UK with Martyn’s Law will require buildings and destinations to think more about the tools at their disposal and how technology can help prove that management teams are helping to keep people safe. The acquisition of MyTAG earlier this year has added a number of tools to the Mallcomm suite of products and we’re thrilled to be continuing to bring our market leading platform to our European and North American customers.
With an exciting roadmap being delivered in 2025, at Mallcomm we are looking forward to continuing to offer our customers and the industry the products they need to be successful and empower those that work in our buildings.”
2024 Industry Trends: Challenges, Growth, and Innovation
Commercial real estate showed its resilience and creativity this year. Here’s what stood out:
- The Revival of Brick-and-Mortar: Malls and shopping centers proved they’re more than just places to shop-they’re vibrant community hubs. Events, experiences, and hybrid retail models brought physical spaces back into focus.
- Seamless Communication Became Essential: With more complex portfolios and tenant needs, communication platforms like Mallcomm took center stage, simplifying interactions and helping teams stay aligned.
- Tech Took the Lead: Data-driven decisions and digital tools transformed property management. With real-time insights and automation, teams have been able to work smarter, not harder.
2025: The Future Is Bright
What’s next? As we look ahead to 2025, the opportunities for innovation and growth in commercial real estate are immense. Here’s where we see the industry heading:
- Sharper Data Insights
Leveraging real-time data to drive smarter decisions will be a game-changer. Mallcomm will continue to lead the charge with tools that help you manage properties more effectively. - Next-Level Tenant Experiences
Creating deeper connections through personalised communication and engagement will be a top priority. Happy tenants mean long-term success. - Hybrid Spaces, Happy Communities From flexible leasing models to creating mixed-use spaces, properties will focus on becoming central to the communities they serve-and Mallcomm will make sure they can manage it all seamlessly.
Thank You for an Incredible 2024!
This year, we’ve been amazed by the creativity, resilience, and forward-thinking spirit of our clients and partners. Your commitment to driving the industry forward is what inspires us to innovate and improve.
As we enter 2025, we’re more committed than ever to being your partner in success. Whether it’s helping you streamline operations, strengthen tenant relationships, or achieve sustainability goals, Mallcomm is here to make it happen.
Here’s to a new year of innovation, growth, and opportunity. Let’s create it together.
From all of us at Mallcomm, thank you for being part of our journey-and cheers to an amazing 2025!