Solution

In order to meet their objectives, Immofinanz needed a proptech solution, and so Mallcomm was chosen. The modules chosen for this specific platform were; critical communications, surveys, offers, sales collection, document library, vacancies, and pools. Mallcomm conducted training to all users before its launch to ensure all of those involved fully understood how to use the platform. The client quickly adapted, and instantly began sharing important information with all of their stakeholders through the platform which they found much easier and less time consuming than their previous process. As the client can now communicate with their occupiers in a more efficient way, the client’s relationships with the occupiers has drastically improved.

Mallcomm has been able to digitise the client’s processes and they have begun collecting valuable sales data. This newly effective way of communicating with tenants is slowly increasing the number of tenants submitting sales data which will help with decision making, understanding their customers better, and improving future performance within VIVO! Bratislava.

Key Statistics

• 156 App Users
• 141 Content Items
• 93% of Tenants Active on the Platform
• 2,376 Content Views
• 97 Registered Tenants So Far

Client Testimonial

“Our experience with the entire Mallcomm team was highly professional. The main goal for us was to have a new way to communicate with our tenants, which was fulfilled. We struggled slightly with getting tenants on board at first, but after some training from Mallcomm they soon adapted. The Mallcomm team had all the answers and solutions to all of our questions which was very helpful during the implementation time. We highly recommended working with them.” Sofia Kosova, VIVO! BA Marketing Manager.