Case Studies

Discover how we have helped our clients digitise their processes and improve their property management procedures. 

METROCENTRE, SAVILLS

The Client

Metrocentre, Savills

Overview

Metrocentre is a shopping centre and entertainment complex located in Dunston, Gateshead, which sits on the former site of Dunston Power Station near the River Tyne. The official opening of Metrocentre was in October 1986, and over 300 shops are located within the centre, occupying over 2,000,000 sq ft of retail floor space, making it the second largest shopping centre in the UK.

Objectives

Savills was originally looking for a platform which would help to improve communications with their retailers on site. Once the app was deployed, Mallcomm continued to work closely with Savills to ensure the app evolved with the client’s needs. Savills were looking to incorporate a feature which would help them schedule tasks pre-opening, in peak and post-trade which would allow them to view results on an interactive dashboard, ultimately saving them time and resources. 

Solution

Mallcomm suggested implementing our ticketing and auditing tool which allows the client to conduct checks from a customer point of view, ensuring they cover the full site daily. This feature digitally tracks recurring audit tasks (OHS, Fire, Toilet Checks, etc) using various ‘tick’ options and includes the ability to add comments and images. Digital signatures and exported PDFs ensure the final outputs are compliant and remain paperless which not only saves the client time and resources, but also has a positive impact on the environment. Together with the client, we collectively categorised facilities and designed a question set for each area. The objective of the audits is to be time efficient and to be able to complete them from any mobile device which is then instantly visible to the rest of the team.

Key Statistics So Far
  • 2,565 App Users
  • 1,391 Content Items
  • 88 Mall Checks
  • 94.5% Total Tenants Active 
  • 118,350 Content Views
  • 269 Toilet Checks
  • 243 Registered Tenants 
  • 993 Total Audits
Client Testimonial

“With a large site, one person can’t check standards across every area. The auditing tool via the app allows our Duty Manager team to conduct checks in preparation for the centre opening whilst sharing their findings with their colleagues, ensuring we cover the full site daily.” – Sarah Dover Metrocentre, Operations Manager

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