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We’re Hiring:
Account Manager
(UK based role)

Role
Job:

Account Manager

Location:

Working in HQ BSE with London co-working space. Hybrid working collaborative in person when required.

Date posted:

10 July 2024

Purpose of the business:

Our multi-device solution is the technology which all of our global clients use to manage and operate their assets, and engage with their communities. Mallcomm acts as a core operating system for real estate. We enable asset owners and operators to optimise their physical spaces and enhance their tenant experience.

Our technology provides the tools and insights to reduce cost, lower risk and increase revenue and is present in over 24 different countries.

Purpose of the Role:

To oversee the relationship’s of the company with its most important clients. You will be responsible for obtaining and maintaining long term key customers by comprehending their requirements.

Reporting Manager:

The role will report directly to the Head of Professional Services and will have no line management responsibility.

Purpose of the business:

Our multi-device solution is the technology, which all of our global clients use to manage and operate their assets, and engage with their communities. Mallcomm acts as a core operating system for real estate. We enable asset owners and operators to optimise their physical spaces and enhance their tenant experience.

Our technology provides the tools and insights to reduce cost, lower risk and increase revenue and is present in over 24 different countries.

Purpose of the Role:

To oversee the relationship’s of the company with its most important clients. You will be responsible for obtaining and maintaining long term key customers by comprehending their requirements.

Reporting Manager:

The role will report directly to the Account Director for EMEA, and will have no line management responsibility.

Responsibilities
  • Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
  • Acquire a thorough understanding of key customer needs &  requirements.
  • Manage assigned account base to set goals and targets.
  • Play an integral part in generating new sales that will turn into long-lasting relationship.
  • Build and execute strategic account plans per client. 
  • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
  • Ensure the correct products and services are delivered to customers in a timely manner.
  • Serve as the link of communication between key customers and internal teams.
  • Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
  • Develop trusted relationships with a portfolio of major clients to ensure they do not turn to competition.
Requirements and skills
  • Proven experience in Account Management or Client Services roles.
  • Strong communication and interpersonal skills.
  • An aptitude in building relationships with professionals at all organisational levels.
  • English is our preferred language. French/Spanish would be an advantage.
  • Knowledge or experience in the retail sector or proptech would be an advantage.
  • Experience in sales and providing solutions based on customer needs.
  • Ability in problem-solving and negotiation.
  • Excellent organisational skills.
  • BSc/BA in business administration, sales or relevant field, or equivalent. 
  • Minimum of three years account management experience required.
The successful candidate will be a great fit for us if they:
  • Are ambitious, with low ego.
  • Can deliver against deadlines.
  • Have attention to detail.
  • Have strong communication skills.
  • Able to work as a team player.
  • Are disciplined & structured.
  • Can win trust across the business.
  • Think about our clients.
  • Thrives in a fast paced world.
  • Want to learn and succeed.
  • Are positive, curious, high energy.
  • Can simplify the complex.
About Mallcomm and what we can offer you:
Our Mission Statement:

Mallcomm is committed to being the central operating system for commercial real estate. We are passionate about creating connected communities where people feel safe and empowered to be successful.

Our values are:

Ambition  |  Collaboration  |  Integrity  |  Excellence  |  Curiosity

Rewards that are available to our People at Mallcomm
Health and Wellbeing:
  • Private Health Insurance for UK and US.
  • Access to Mental Health First Aiders.
  • Flexible and hybrid working.
  • Birthday off and high street voucher to treat yourself.
  • Ability to purchase more holiday after two years service.
  • Employee Assist Programme supports physical and financial health.
Fun at work:
  • Social committee with planned events throughout the year.
  • On the spot rewards as employee recognition.
  • Refer a friend paid for referrals at end of successful probation.
  • Snack and drinks in all our offices.
ESG and local communities:
  • Committee to support our ESG awareness.
  • Annual carbon footprint audit.
  • £5,000 charity gifting each 12 months supporting local charities.
  • Volunteering days for local charities.
Continuous learning and development:
  • Learning about our product and how we support our customers.
  • Training budget for your professional and career development.
  • Learning opportunities via courses/trade shows/industry events.
  • Corporate subscriptions to industry publications.
Looking after your future:
  • Pension in the UK for your retirement when this happens.

Mallcomm is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our people. Should you need any reasonable adjustments please inform us to enable us to support equality during the recruitment.

Recruitment Process
  1. Initial briefing call and video interview with the agency we partner with.
  2. A 30 Minute virtual cultural fit based interview.
  3. Second Virtual (if F2F is not possible) competency based interview.
  4. F2F (Presentation) at BSE HQ/London.

We always like to meet our candidates face to face (F2F) during the recruitment process.

Apply now

If you want to apply for the position and be part of a growing team in an expanding and ambitious business, please email melissa.betts@mallcommapp.com with a copy of your CV and a cover letter, explaining why you would like to join us.

Rewards that are available to our People at Mallcomm
Health and Wellbeing:
  • Private Health Insurance for UK and US.
  • Access to Mental Health First Aiders.
  • Flexible and hybrid working.
  • Birthday off & €/£25/$30 high street voucher to treat yourself.
  • Ability to purchase more holiday after 2 years service.
  • Employee Assist Programme supports physical & financial health.
Fun at work:
  • Social committee with planned events throughout the year.
  • On the spot rewards as employee recognition.
  • £$100 per person for a team away day every 12 months.
  • Refer a friend £/$/€500 paid in month 7 of them working with us.
  • Snack and drinks in all our offices
ESG and local communities:
  • Committee to support our ESG awareness
  • Annual carbon footprint audit
  • £5,000 charity gifting each 12 months supporting local charities
  • Volunteering days for local charities
Continuous learning and development:
  • Learning about our product and how we support our customers
  • Training budget for your professional and career development
  • Learning opportunities via courses/trade shows/industry events
  • Corporate subscriptions to industry publications
Looking after your future:
  • Pension in the UK for your retirement when this happens

Join The Team

If you want to apply for the position and be part of a growing team in an expanding and ambitious business, please email melissa.betts@mallcommapp.com with a copy of your CV and a cover letter, explaining why you would like to join us.