Sustainability and ESG

Mallcomm is constantly thinking of new, innovative ways of how we can be as responsible as possible. Sustainability sits at the heart of our business, with our main goal being to achieve a better and more sustainable future.

What does ESG mean?

ESG stands for Environmental, Social and Governance, and is an an evaluation of a firm’s collective conscientiousness for social and environmental factors.

Environmental considers how companies use energy and manage their environmental impact as stewards of the planet.

Factors considered are energy efficiency, climate change, carbon emissions, biodiversity, air and water quality, deforestation, and waste management. 

Social considers how companies foster their people and culture, and how that has ripple effects on the broader community.

Factors considered are inclusivity, gender and diversity, employee engagement, customer satisfaction, data protection, privacy, community relations, human rights, labour standards.

Governance considers companies internal system of controls, practices, and procedures and how an organisation stays ahead of violations.

Factors considered are the company’s leadership, executive compensation, audit committee structure, shareholder rights, bribery and corruption, lobbying, political contributions, and whistleblower programs.

How can we help support your sustainability and ESG framework?

We help by promoting healthy and safe shopping environments. Mallcomm allows you to share information with your tenants and staff on health and wellbeing initiatives, and the platform can add to your innovation objectives with tech integrations and digital workflows. By connecting all stakeholders in a location, local employment is supported through vacancy listings and clients are able to use content from retailers in their communities to create loyalty and promote positive impact. 

By facilitating the elimination of paper-based processes and ease of digital energy data collection, a property’s continued commitment to lowering energy consumption and reducing waste is made easier. The ability to rapidly reach your entire connected community simplifies the task of promoting initiatives around water usage, recycling, waste and charity activity. 

What have we achieved as a company so far?

Ethics and integrity is incredibly important to us and therefore our ESG strategy is at the forefront of our business. Adding value and long-term sustainability to the real estate industry is the way to showcase our support for the environment and our people.

Environmental

Mallcomm uses eco-friendly hybrid company cars and we offer hybrid working to help reduce our carbon footprint. We have numerous recycling bins within our offices, we have energy-efficient underfloor heating, and the Mallcomm product significantly reduces our client’s need to use paper. We are also a certified carbon neutral company as of September 2021.

Social

We volunteer to support local businesses and charities such as The Suffolk Wildlife Trust, we hold company socials, for example bake-offs and Macmillan coffee mornings, and we also hold social events which helps employee engagement such as Christmas parties and Bardfest – a food and music festival. Mallcomm also offers flexible working hours to our employees to help them work around their commitments outside of work. We also work with charities such as Mind and take part in charity events such as the 11.2 mile walk in September for St Nicholas Hospice which raised over £1,100.

Governance

A range of training courses are offered to employees, there are opportunities to attend conferences, and we also have an Employee Assist Programme (EAP)  which provides our team with support and practical advice on issues that might be impacting their wellbeing and performance. We are also an inclusive workplace with gender diversity and equity, and offer equality, diversity and inclusion training via our EAP platform.

Mallcomm has an ESG Committee which meets every month to discuss ideas and upcoming events and each department also has their own objectives and key results (OKRs) to help support our ESG strategy.

Future goals
Watch this space to find out more information on:
  • We’ll be creating partnerships with our customers, working with charities 
  • Reduce your personal footprint – employees will calculate their personal carbon footprint before creating a plan to reduce it
  • Plastic free week 2021 – we’ll be keeping every piece of single use plastic to see how much plastic we use, we’ll then aim to reduce this across the whole business. 
  • We’re working on upskilling our employees to be the best workforce through training
  • We’re currently curating a list of charities to work with and we’ll be encouraging employees to donate and fundraise
  • Do good module – upcoming BREEAM API partnership

“We have been very fortunate to have the presence of The Toolbox Group in our midst, who over the year’s have been very supportive with so many projects and events, supporting anything from a  music festival, sports teams to a car show or just a humble litter pick.

In this day and age it is so reassuring that companies like Toolbox do find time to support their local communities, for which we are so grateful for and cannot thank enough for their continued support.” – David Ruffles, Chairman of Bardwell Parish Council.

 

MEET THE TEAM!

Andrew Palfrey

Hello! I’m a senior developer for Mallcomm based in Suffolk.

I’m a huge believer that technology can be a real force for good, and I’m excited to see what cool things we at Mallcomm can build and integrate with across the ESG spectrum to help make the world a better place for our clients and colleagues.

 It is also a fantastic opportunity to work closely with people already doing fantastic work in their communities, and to take inspiration from them.

Anna SkrAbel 

Hello, I am Finance and Operations Assistant for Toolbox Group based in Suffolk.

Being part of ESG made me realize that with small steps we can really make a difference. By talking about how we can live differently, we can change other people’s habits. I am a positive person who tries to see the positive side of even the worst situation.

Judah Kizer

Hi! I’m based out of Portland, OR and head up the customer success program for the Americas here at Mallcomm.

 I have a deep gratitude for the ability I have to make an impact in my community and in people’s lives, and I love inspiring others to do the same through our ESG committee!

I advocate for undocumented immigrants & refugees, and volunteer my time for court appearances, meeting with lawyers, airport runs, and general support. Check out a couple of the charities I support here!

The Refugee Care Collective & CHIRLA.

KAYLEY BUXTON

Hey! I’m an EMEA CSM for Mallcomm, based in the beautiful countryside of Suffolk.

 I’m a sucker for the passion of travelling, with my all-time humble brag experiences having the chance to skydive in Australia and snorkel in the Great Barrier Reef.

I’ve done a lot of volunteering and charitable initiatives during my educational career and I wanted to bring this act for another mindset into the corporate world. I feel that anyone in business must lead the way in how we treat the planet, others and ourselves.

Kim Dodd

Hello, I am based at our Bardwell office in Suffolk, UK and represent the Toolbox Marketing side of the company on the ESG committee.   I am passionate about giving back to the community and supporting charities, both personally and through work.

 I volunteer for Suffolk Mind on their telephone support line and am passionate about breaking the taboos around both Mental Health Awareness and Baby Loss Awareness aiming to get people talking about these difficult subjects.

I want the world my children, and their children, grow up in to be a better place, which is why I teach them the importance of looking after the environment and those around us.

MELANIE PIERCE

Hi! As a CSM for Mallcomm, based out of Nashville, TN, I love community, camaraderie, and being a do-gooder. I wanted to be a part of the Mallcomm/Toolbox ESG Committee to do just that with my colleagues and help build unique programs that support and inspire people to give back to causes that matter the most to them. 


I advocate for breast cancer prevention and early detection and want to remind everyone to #CheckYourself.

Melissa Betts

Hello! I am based in the UK in Suffolk, I work in Mallcomm as Head of People and Culture supporting our people across the Globe. 

Pre COVID I enjoyed travelling and soaking in other cultures.  Travelling has opened my eyes to how other cultures support their communities and our Planet.

 

 I believe that everyone has a responsibility for ESG, my experience in the Renewable Energy Sector made that more apparent. I like to “walk the walk” and my aim is to spread the energy that the ESG committee has in making a difference and get our people and our clients to be as enthusiastic.

 

MICHELLE BUXTON

Hi Everyone, I’m the creator and CEO of Toolbox Group whose ambition and journey to who and where I am today began in my homeland, South Africa. I’m now based in Suffolk with my family of 4 in the little village of Bardwell.

 

Having travelled the world I’ve seen the good and the bad of what we have done, and continue to do, to each other and our planet. I truly believe if we all put a touch more time and effort into thinking about who and what surrounds us, then how can we not succeed in doing better.

 

Giving back to the community is so important to me whether that be in my village in Suffolk or the communities where we operate, looking after and enhancing our world personally but also as a business is a duty we must all endeavour. To me, life isn’t about what you have, it’s about what you give.