Our Story

Mallcomm is a multi-award-winning 360-degree integrator, enabling real estate owners to efficiently manage and engage their communities through instant 24/7 communication between the management team and retailers. Mallcomm is a B2B and B2C communications medium created by Toolbox Group. Available as a mobile app and desktop platform it connects a range of stakeholders living, visiting and working in a retail environment.

Mallcomm is now making a difference in over 360 real estate properties in Europe, USA and Canada, and is expanding to other countries globally. The platform has been implemented by leading retail asset managers across the globe, including;
Unibail-Rodamco-Westfield, Mall of America, Brookfield Properties Retail, Oxford Properties, Klepierre, Savills,  AMF Fastigheter, British Land,  and Hammersons.

Founded in Bury St Edmunds and led by CEO David Fuller-Watts, originally as a software division within retail-focused marketing services group, Toolbox, Mallcomm was built by David and his team to serve as the central point of communication between tenants and site operators to manage access, security and sales data collection.


Today, Mallcomm is an award winning (Property Awards PropTech Innovator of the Year 2022) PropTech platform, providing management software to real estate investors, asset managers and operators, with a particular focus on the retail sector. Mallcomm unites shopping centre management, marketers, retailers and operational staff, facilitating instant two-way communication and effective operational procedures. Mallcomm‘s platform makes everyone more efficient, builds relationships and delivers secure and well-managed operations.


Mallcomm’s’ product offering adds value in a number of key areas: B2B communications, B2C marketing communications, security, facilities management and sales data collection and analytics.

Over the last three years, through product development and geographical expansion, the company has grown by over 70% with adoption of the platform more than doubling in 2021. Mallcomm is now deployed across 650 properties covering 400 million sq. ft. across 19 countries with operations in the US, UK, and continental Europe. Mallcomm’s customers include some of the world’s largest commercial real estate owners and operators including, Unibail-Rodamco-Westfield, The Blackstone Group, ECE Group and Savills.

Want to learn how Mallcomm can revolutionise your property management and help you make significant savings? Request a demo with us