Case Studies

Discover how we have helped our clients digitise their processes and improve their property management procedures. 

Liverpool ONE, Liverpool

Mallcomm, as we know it today, first made its UK debut in a pioneering project with Liverpool ONE to create an engaged and efficient destination with its retailers and stakeholders.

Branded One View, Mallcomm launched in July 2015 and since then, it has become instrumental in delivering first class service to its 220 stores.

Today, the centre team uses One View to successfully manage its vast retail community across all departments (incl marketing, operations and security teams), efficiently engaging with over 5,000 people on daily basis,

In its Phase 1, the platform has achieved tangible results:

  • 99% retailer uptake
  • 5,100 staff logged in
  • 20,000 downloads
  • 1.01 million views in total
  • Generating over £750,000 in sales

B2C expansion – MY ONE

Following the success of Mallcomm, Liverpool ONE has appointed Mallcomm to create a fully integrated platform that engages not only retailers and centre teams but also consumers and residents in the area – MyONE was born. 

 

Today, My One enables the team to engage and manage the entire community from one powerful platform offering a wide range of benefits to all stakeholders.

 

Since the launch of MyONE in 2020, we have seen the following results:

  • 14,500 downloads

  • 1.39 million views in total

  • 140,904 offers redeemed 

  • 5,564 event responses
  • 71,187 news articles read